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CASE STUDY: VPS clean and clears helps get Nottingham Homes back into use

Friday 14 October 2011

VPS clean and clears helps get Nottingham Homes back into use

Nottingham City Homes (NCH) is a not-for-profit Arms Length Management Organisation (ALMO), responsible for managing Nottingham City Council’s housing stock. It manages around 29,500 varying properties and delivers a range of housing improvement and maintenance
programmes to improve the quality of the stock and bring all properties up to the Decent Homes Standard.

There is a huge demand in Nottingham for council accommodation, so it is essential that all properties are put back into circulation as quickly as possible when they become empty.  Nottingham City Homes currently repairs and maintains around 2,500 void (empty) properties every year. Before any property is handed back to
the lettings team ready for new tenants, it will be repaired and thoroughly cleaned. The high cleaning and performance standards that have to be met are monitored by NCH’s management team and a team of involved tenants who frequently check the condition of ‘ready to let’ properties.

VPS has been working with Nottingham City Homes to provide void property security services since 2000. In 2009 VPS was appointed via a competitive tender process as the approved contractor for all property cleaning requirements including gardening services. Over the many years VPS has worked with Nottingham City Homes the emphasis has always been on fully understanding the client’s needs, tailoring the service delivery to match this and wherever possible exceeding expectations.

Recent changes at Nottingham City Homes have resulted new quality controls being implemented to assist in producing valuable Key Performance Indicator feedback, encapsulating VPS’s ‘right first time’ objectives.

The Outcome
Since VPS commenced the property cleaning services the tenancy take-up rates have increased significantly, with between 98 -100% of properties all returned within the specified timeline. Darrell Smith, project manager of the Voids team for Nottingham City Homes, said: “VPS provides us with a service that is uniquely tailored for our needs. They have teams working across weekends to make sure our vacant properties are secure, clear, clean and ready for new tenants to move in at the start of the new week.
A quick turnaround helps to make sure tenant waiting times are kept to a minimum and every available property is being used.

“The deep clean service that VPS provides also helps to rejuvenate properties, allowing us to maximise return on our investment.”

For a vacant property solution call us on 08706 087062 or email

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